MUHAMMAD RIDHO ADJIE; ISIDORUS ANUNG PRABADHI; BESSE HARTATI. ULASAN GOOGLE SEBAGAI DASAR EVALUASI MUTU PELAYANAN PUBLIK: TINJAUAN SISTEMATIS PENDEKATAN FENOMENOLOGIS DAN ANALISIS SENTIMEN BERBASIS PRISMA 2020: GOOGLE REVIEWS AS A BASIS FOR PUBLIC SERVICE QUALITY EVALUATION: A SYSTEMATIC REVIEW OF PHENOMENOLOGICAL APPROACHES AND SENTIMENT ANALYSIS BASED ON PRISMA 2020. TEMATICS: Technology Management and Informatics Research Journals, [S. l.], v. 8, n. 1, p. 25–41, 2026. Disponível em: https://journal.poltekim.ac.id/index.php/tematics/article/view/904. Acesso em: 4 aug. 2026.