Agviani, V. S.; Hertantyo, G. B. HANDLING STRATEGY COMPLAINTS OF APAPO AND WALK-IN PASSPORT SYSTEM APPLICATIONS IN IMMIGRATION OFFICE OF NON-BORDER CONTROL SOUTH JAKARTA: STRATEGI PENANGANAN KELUHAN PEMOHON PASPOR SISTEM ANTREAN APAPO DAN WALK-IN DI KANTOR IMIGRASI KELAS I KHUSUS NON TPI JAKARTA SELATAN. tematics 2020, 2, 59-66.