Muhammad Ridho Adjie, et al. “ULASAN GOOGLE SEBAGAI DASAR EVALUASI MUTU PELAYANAN PUBLIK: TINJAUAN SISTEMATIS PENDEKATAN FENOMENOLOGIS DAN ANALISIS SENTIMEN BERBASIS PRISMA 2020: GOOGLE REVIEWS AS A BASIS FOR PUBLIC SERVICE QUALITY EVALUATION: A SYSTEMATIC REVIEW OF PHENOMENOLOGICAL APPROACHES AND SENTIMENT ANALYSIS BASED ON PRISMA 2020”. TEMATICS: Technology Management and Informatics Research Journals, vol. 8, no. 1, June 2026, pp. 25-41, https://journal.poltekim.ac.id/tematics/article/view/904.