Implementation of APAPO from Technology Acceptance Model and Sosial Affordances
IMPLEMENTASI APAPO DALAM MODEL PENERIMAAN TEKNOLOGI DAN KETERJANGKAUAN SOSIAL
DOI:
https://doi.org/10.52617/jikk.v3i1.110Keywords:
Queue Registration Online; TAM; Social AffordancesAbstract
The purpose of this study is to explain how was the Implementation of Online Passport Queue Registration Application (APAPO) based on TAM and social affordances. This study is a conceptual paper using qualitative approach with literature review. APAPO is used as a unit of analysis with Directorate General of Immigration’s public complaint data as a purposive sample. From the result, it was recognized that APAPO was not well-received by users and had low social affordances.
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